Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contents
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact Details
Post
Portland Estate Agents
90 Walm Lane
London
NW2 4QY
GB
Telephone
020 8451 9844
Email
info@portlandestateagents.co.uk
What Information We Collect, Use, and Why
To provide and improve products and services for clients
- Names and contact details
- Addresses
- Gender
- Occupation
- Date of birth
- Marital status
- Third-party information (such as family members or other relevant parties)
- Payment details (including card or bank information for transfers and direct debits)
- Financial data (including income and expenditure)
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website, products and services)
- Employment details (including salary, sick pay and length of service)
- Credit history and credit reference information
- Information relating to compliments or complaints
- Video recordings
- Audio recordings (e.g. calls)
- Records of meetings and decisions
- Account access information
- Website user information
For the operation of client or customer accounts
- Names and contact details
- Addresses
- Purchase or service history
- Account information, including registration details
- Marketing preferences
For information updates or marketing purposes
- Names and contact details
- Addresses
- Profile information
- Marketing preferences
- Purchase or account history
- Website and app user journey information
- IP addresses
To comply with legal requirements
- Name
- Contact information
- Identification documents
- Client account information
- Any other personal information required to comply with legal obligations
For recruitment purposes
- Contact details (e.g. name, address, telephone number or personal email address)
- Date of birth
- National Insurance number
- Copies of passports or other photo ID
- Employment history (e.g. job application, employment references or secondary employment)
- Education history (e.g. qualifications)
- Right-to-work information
For dealing with queries, complaints or claims
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Video recordings of private or staff-only areas
- Audio recordings of private or staff-only areas
- Call recordings
- Photographs
- Relevant information from previous investigations
- Customer or client accounts and records
- Financial transaction information
- Information relating to health and safety (including incident investigation details, reports and accident book records)
- Correspondence
Lawful Bases and Data Protection Rights
(Leave the introductory paragraphs exactly as they are.)
Then split the rights into their own bullets:
- Your right of access
- Your right to rectification
- Your right to erasure
- Your right to restriction of processing
- Your right to object to processing
- Your right to data portability
- Your right to withdraw consent
Our Lawful Bases for the Collection and Use of Your Data
To provide and improve products and services for clients
- Consent
- Contract
- Legal obligation
For the operation of client or customer accounts
- Consent
- Contract
- Legal obligation
For information updates or marketing purposes
To comply with legal requirements
- Consent
- Contract
- Legal obligation
For recruitment purposes
- Consent
- Contract
- Legal obligation
For dealing with queries, complaints or claims
- Consent
- Contract
- Legal obligation
Where We Get Personal Information From
- Directly from you
- Publicly available sources
- Previous employment
- Credit reference agencies
- Suppliers and service providers
How Long We Keep Information
(Keep these paragraphs exactly as written.)
Who We Share Information With
Others we share personal information with:
- Debt collection agencies
- Other financial or fraud investigation authorities
- Insurance companies, brokers or other intermediaries
- Professional or legal advisors
- Emergency services
- Insolvency practitioners
- Regulatory authorities
- External auditors
- Organisations we’re legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
- Previous employers
- Suppliers and service providers
- Professional consultants
How to Complain
(Keep the wording exactly the same.)
Then format the ICO details like this:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
